- Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- We will replace any damaged/misprint free of charge and there is no need to ship anything back. To receive a replacement please send in an image of the canvas and damages, box it was shipped in and the label on the package.
- All items in our store are custom made for you. Once your order has been placed, your order goes into production. For this reason we can not cancel your order after your order has been placed.
- Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns for the "Create Your Own Canvas" product unless the canvas arrives damaged!
Additional non-returnable items:
- Gift cards
- To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Exceptions / non-returnable items
- Certain types of items cannot be returned, such as custom products (such as special orders or personalized items).
- Unfortunately, we cannot accept returns for Gift Cards.
- Our items are handmade to fit your order and are put into production as soon as your order is placed, because of this we do not offer exchanges.
- Please make sure that the size you order is the size that you need before you purchase.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- We do not give refunds due to wait times during the holidays or caused by the pandemic. Please be patient during these times as they do not last long and cannot be avoided. Please know that we are doing everything we can to get your items out to you during these times.
If you have any questions you can send an email to firstname.lastname@example.org or use our contact page to send us an email here.